To the Federal Trade Commission,
I am filing this formal complaint to report severe consumer harm and a complete market accountability failure involving the unauthorized deletion of my domain, malaysia.build, and the collapse of all redress mechanisms. I request the Federal Trade Commission open an investigation into this matter.
1. Nature of the Complaint:
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This case demonstrates a clear pattern of unfair and deceptive acts by U.S. companies in a critical digital marketplace.
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The actions have caused significant financial harm, compounded by the failure of the contracted oversight body.
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This systemic failure impacts interstate and international commerce and undermines consumer trust in foundational internet infrastructure.
2. Complaint Against the Following Interconnected Entities:
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Namecheap, Inc.: My domain registrar of 15 years.
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Enom, LLC: Namecheap’s upstream provider.
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The .BUILD Registry: The operator of the .BUILD top-level domain.
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ICANN (Internet Corporation for Assigned Names and Numbers): Including its Contractual Compliance department, Ombudsman’s office, and Board of Directors.
3. Summary of the Incident:
On June 11, 2025, I discovered my valuable domain name, malaysia.build, had been deleted from my account. This domain was:
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Registered since 2014. Active and Paid: Auto-renewal enabled. Still had nearly 5 months before it reached its expiry date.
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Deleted without my authorization, without the required EPP code, and without any prior notice.
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The cornerstone of a nearly completed, comprehensive real estate platform I had developed for over nine years. This unauthorized deletion resulted in the total loss of a business asset, years of development, and significant financial investment.
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A functional demonstration of the lost platform: https://malaysia.sibu.design
4. Pattern of Institutional Failure and Neglect of Duty:
For over 359 days, my efforts to resolve this have been met with a coordinated institutional failure.
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Registrar/Registry Silence & Neglect of Duty: Namecheap, Enom, and the .BUILD Registry have engaged in a uniform policy of non-response. As a loyal Namecheap customer for nearly 15 years with a portfolio of nearly 600 domains, their failure to provide basic safeguards while retaining payment is a clear breach of duty.
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ICANN Compliance Failure: My formal ICANN Contractual Compliance case #01448650, filed July 11, 2025, remains unresolved in a state of deliberate limbo for 329+ days.
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Ombudsman’s Procedural Failure: The ICANN Ombudsman, filed Oct 1, 2025, the last internal recourse, violated its own 3-5 day Service Level Agreement by holding my file for 70 days before declaring it “out of scope”, creating impossible “Catch-22s”.
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Systemic Governance Failure: This is a governance failure that creates a “procedural black hole” for international consumers, undermining trust in the entire U.S.-overseen digital ecosystem.
5. Complete Evidence and Public Documentation:
The full timeline, with all email trails, video evidence, and technical breakdowns, is publicly documented:
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Primary Evidence Site: https://loss.co/ and https://loss.co/responses/
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Details of the Lost Asset: https://loss.co/the-project/
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Functionality Proof: https://loss.co/videos/
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Industry Discussion on Broader Implications:
6. Request for Action:
I urge your office to investigate this matter. It represents a critical test case of whether the consumer protection framework governing global digital infrastructure can protect consumers. I respectfully request that the FTC investigate these entities to determine if they have violated Section 5 of the FTC Act, and to secure appropriate relief.
Thank you for your attention to this serious matter.
Sincerely,
WONG TAI CHIEW
Malaysian Citizen
+60 19-828 0131
[email protected]
Subject: Supplemental Evidence for Report number: 195289817– Regulatory Escalation Notice
To the Federal Trade Commission,
I am writing to provide a critical update and supplemental evidence regarding my existing complaint, Report number: 195289817.
As this matter remains unresolved after more than 219 days (chronology available at https://loss.co/), I have initiated a formal Regulatory & Oversight Distribution Notice to document the respondent’s continued non-response and the exhaustion of internal and third-party escalation channels.
For your review, I respectfully request that you consult the following public record, which contains the most recent evidentiary materials and a consolidated notice of regulatory escalation. In particular, I ask that you review the supplemental evidence beginning at Post #81 at:
and continue through the end of the record to understand the full scope and progression of this escalation.
As of the time of this submission, the public record has reached 5,039 views, reflecting sustained visibility within the domain industry community. Based on the documented correspondence and third-party records, the matter appears to reflect failures across multiple layers of responsibility — from the registrar (Namecheap), to referenced upstream entities (including eNom), to the .BUILD Registry, and ultimately to ICANN’s oversight mechanisms, including Contractual Compliance, the Ombudsman, and the Board. (See https://loss.co/)
This supplemental update includes, among other items:
- Security Bypass Documentation: Additional context regarding the respondent’s written admission that a domain was removed without the required EPP (authorization) code.
- Evidence of Non-Response: Documentation showing that the Better Business Bureau closed Case #24334069 due to the respondent’s failure to respond after multiple attempts.
- Public Accountability Notice: A consolidated list of regulatory and oversight bodies now in receipt of the same unaltered public record concerning this custodial failure.
This information is submitted to ensure your office has the most current and complete record of the respondent’s conduct, including the continued absence of remediation or explanation following a documented security bypass.
Thank you for your ongoing oversight of this consumer protection matter.
Respectfully,
WONG TAI CHIEW
Email: [email protected]
Phone: +60 19-828 0131
Namecheap Ticket: #NC-UWS-6390
ICANN Case: #01448650
The evidence is cataloged here. The structural solution is THE WONG CLAUSE, and it is being institutionalized.
Disclaimer: This website reflects the author’s personal account and opinions regarding the loss of access to the domain *malaysia.build*. The information presented is based on direct experience, contemporaneous records, and a good-faith belief in its accuracy at the time of publication. Mentions of companies, registrars, registries, or other organizations are included only to factually describe events and circumstances relevant to this case. These references are provided solely to factually describe documented events and communications. They should not be read as allegations of misconduct, negligence, or liability of any individual, company, or organization. The content is provided solely for informational and documentary purposes. It does not constitute legal, financial, or professional advice, and should not be relied upon as a definitive statement of fact or legal conclusion.
Corrections Policy: If any party believes that information contained on this website is inaccurate, incomplete, or misleading, they are invited to contact the author at [email protected]. All requests will be reviewed promptly and in good faith. Verified corrections, clarifications, or updates will be published transparently.
Right of Reply: Any registrar, registry, upstream provider, or organization referenced in this website is welcome to submit a written response. Such responses will be published in full, unedited, to ensure fairness and balance.
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