Important Jurisdictional & Filing Clarification:
I am a Malaysian citizen filing this complaint from Malaysia.
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My correct contact number is +60 19-828 0131.
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Any U.S. phone number entered in the online form was a placeholder used solely to bypass form restrictions.
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Any U.S. address fields were populated with Phoenix, Arizona information only to satisfy system requirements.
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My actual legal address is in Malaysia and can be provided upon request.
No monetary payment was requested or sent to the company in connection with this matter. I entered USD 0 because this complaint does not involve funds demanded or transferred as part of an unfulfilled transaction or service promise.
The harm results from the unauthorized deletion of my legitimately registered and paid-for domain (malaysia.build), which I had renewed with Namecheap and (web hosting services fee from other company) for 8 years (total historical fees paid approximately USD 1,000 – 2,000). The primary loss is the destruction of a 9-year+ self-developed real estate platform and its associated business value, stemming from operational and security protocol failures followed by prolonged non-response.
This clarification is provided to ensure accuracy and transparency for the Attorney General’s review.
Unauthorized Deletion of Digital Asset (malaysia.build) & Systemic Failure of U.S.-Based Digital Governance
To the California Department of Justice, Office of the Attorney General,
This briefing is submitted to document a systemic failure in U.S.-governed digital infrastructure that presents a material risk to international consumer trust and market integrity.
This case demonstrates how security and accountability failures within a U.S.-centric system directly harm international partners and undermine trust in a critical area of U.S. digital leadership and trade.
1. Summary of the Systemic Failure
This case exposes a clear and sustained pattern of operational and governance failures by interconnected U.S.-based companies in a critical digital marketplace, demonstrating systemic risk.
The harm was not limited to a single service failure. It was compounded by institutional inaction, including failures by the contracted industry oversight body, resulting in a procedural deadlock with no effective remedy.
Such systemic failures undermine consumer trust in foundational internet infrastructure and pose risks to cross-border digital commerce.
This systemic failure, occurring during a $1.5 billion acquisition, is of urgent policy concern. It exposes a critical oversight gap where a major security protocol failure (EPP bypass) constitutes a significant undisclosed liability, raising serious questions about the integrity of consumer protection disclosures for foundational digital services.
2. Entities Involved
This complaint concerns the following interconnected entities:
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Namecheap, Inc. (United States) — Domain registrar and primary consumer-facing service provider
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eNom, LLC (United States) — Upstream registrar / service provider
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.BUILD Registry (United States) — Operator of the .BUILD top-level domain
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ICANN (Internet Corporation for Assigned Names and Numbers) — Including its Contractual Compliance Department, Ombudsman’s Office, and Board-level governance structures
3. Summary of the Incident
On June 11, 2025, I discovered that my domain name, malaysia.build, had been deleted from my Namecheap account.
Key facts:
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It was active, fully paid, with auto-renewal enabled
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Approximately five months remained before expiry
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The deletion occurred without my authorization, without an EPP code, and without prior notice
The domain was the cornerstone of a nearly completed real estate platform developed over more than nine years, representing substantial financial investment and business value.
A functional demonstration of the lost platform is available at:
👉 https://malaysia.sibu.design
The deletion resulted in the total loss of a business asset, years of development work, and significant economic harm.
4. Pattern of Institutional Failure and Neglect of Duty
For more than 359 days, every attempt to resolve this matter has been met with systemic non-response:
Registrar / Registry Non-Response
Namecheap, eNom, and the .BUILD Registry have failed to provide any substantive explanation or remediation. This occurred despite my status as a nearly 15-year Namecheap customer managing a portfolio of approximately 600 domains.
Supporting evidence includes documented communications and technical demonstrations:
ICANN Contractual Compliance Failure
My formal ICANN Contractual Compliance complaint (#01448650), filed on July 11, 2025, has remained unresolved for more than 329 days, with no corrective action taken.
Ombudsman Procedural Failure
My complaint to the ICANN Ombudsman (filed October 1, 2025), the final internal escalation mechanism, was held for approximately 70 days, despite a stated 3–5 day service level, before being dismissed as “out of scope.” This created procedural dead ends and contradictory requirements for the complainant.
See my reply to “out of scope” email.
Systemic Governance Breakdown
Collectively, these failures have created a “procedural black hole” for an international consumer, raising serious concerns about the effectiveness of U.S.-centered digital governance structures.
5. Evidence and Public Documentation
The full evidentiary record is publicly documented and includes email trails, video evidence, and technical analysis:
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Primary Evidence & Timeline:
👉 https://loss.co/
👉 https://loss.co/responses/ -
Details of the Lost Asset & Project Scope:
👉 https://loss.co/the-project/ -
Video and Functional Proof:
👉 https://loss.co/videos/ -
Pattern Evidence of Non-Response and Evasion:
👉 https://loss.co/the-complete-catalogue-of-namecheaps-bad-faith/
👉 https://loss.co/a-catalogue-of-namecheaps-systematic-evasion-and-unanswered-challenges/
- The Malaysian Communications and Multimedia Commission (MCMC)’s Response:
👉 https://loss.co/malaysia-gac-response/
Additional public analysis discusses broader governance implications, including documented failures acknowledged by related stakeholders.
6. Request for Action
I respectfully request that the California Department of Justice investigate this matter as a case of unresolved consumer harm involving unfair and deceptive business practices.
This complaint represents a critical test of whether existing consumer protection and digital governance frameworks can protect international consumers relying on U.S.-based infrastructure.
Given the grave nature of the alleged consumer harm and systemic market failure, I have initiated coordinated action with relevant U.S. authorities, including the
U.S. Federal & State Authorities
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Federal Trade Commission (FTC) – Consumer Sentinel Network Report #195289817
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Arizona Attorney General – Consumer Information & Complaints Case CIC# 25-020223
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Better Business Bureau (BBB) – Mediation Case #24334069
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White House National Economic Council – Formal Governance Briefing (Submitted Dec 31, 2025)
International Authority
- eConsumer.gov (ICPEN Network) – International Consumer Protection Complaint (Case logged Dec 31, 2025)
I further request that your office review whether the conduct described violates California consumer protection laws, including the California Consumer Privacy Act (CCPA) where applicable, and the Unfair Competition Law (UCL), and take appropriate action to secure accountability and relief.
Thank you for your attention to this serious matter and for your role in protecting consumers engaged in cross-border digital commerce.
Respectfully,
WONG TAI CHIEW
Malaysian Citizen
📞 +60 19-828 0131
✉️ [email protected]
Important Jurisdictional & Filing Clarification:
I am a Malaysian citizen filing this complaint from Malaysia.
My correct contact number is +60 19-828 0131.
Any U.S. address fields were populated with Phoenix, Arizona information only to satisfy system requirements.
I am writing to provide a critical update and supplemental evidence regarding my existing complaint about my domain loss, malaysia.build.
As this matter remains unresolved after more than 219 days (chronology available at https://loss.co/), I have initiated a formal Regulatory & Oversight Distribution Notice to document the respondent’s continued non-response and the exhaustion of internal and third-party escalation channels.
For the Attorney General’s review, I respectfully request that you consult the following public record, which contains the most recent evidentiary materials and a consolidated notice of regulatory escalation. In particular, I ask that you review the supplemental evidence beginning at Post #81 at:
and continue through the end of the record to understand the full scope and progression of this escalation.
As of the time of this submission, the public record has reached 5,039 views, reflecting sustained visibility within the domain industry community. Based on the documented correspondence and third-party records, the matter appears to reflect failures across multiple layers of responsibility — from the registrar (Namecheap), to referenced upstream entities (including eNom), to the .BUILD Registry, and ultimately to ICANN’s oversight mechanisms, including Contractual Compliance, the Ombudsman, and the Board. (See https://loss.co/)
This supplemental update includes, among other items:
- Security Bypass Documentation: Additional context regarding the respondent’s written admission that a domain was removed without the required EPP (authorization) code.
- Evidence of Non-Response: Documentation showing that the Better Business Bureau closed Case #24334069 due to the respondent’s failure to respond after multiple attempts.
- Public Accountability Notice: A consolidated list of regulatory and oversight bodies now in receipt of the same unaltered public record concerning this custodial failure.
This information is submitted to ensure the Attorney General’s office has the most current and complete record of the respondent’s conduct, including the continued absence of remediation or explanation following a documented security bypass.
Thank you for your ongoing oversight of this consumer protection matter.
Respectfully,
WONG TAI CHIEW
Email: [email protected]
Phone: +60 19-828 0131
Namecheap Ticket: #NC-UWS-6390
ICANN Case: #01448650
The evidence is cataloged here. The structural solution is THE WONG CLAUSE, and it is being institutionalized.
Disclaimer: This website reflects the author’s personal account and opinions regarding the loss of access to the domain *malaysia.build*. The information presented is based on direct experience, contemporaneous records, and a good-faith belief in its accuracy at the time of publication. Mentions of companies, registrars, registries, or other organizations are included only to factually describe events and circumstances relevant to this case. These references are provided solely to factually describe documented events and communications. They should not be read as allegations of misconduct, negligence, or liability of any individual, company, or organization. The content is provided solely for informational and documentary purposes. It does not constitute legal, financial, or professional advice, and should not be relied upon as a definitive statement of fact or legal conclusion.
Corrections Policy: If any party believes that information contained on this website is inaccurate, incomplete, or misleading, they are invited to contact the author at [email protected]. All requests will be reviewed promptly and in good faith. Verified corrections, clarifications, or updates will be published transparently.
Right of Reply: Any registrar, registry, upstream provider, or organization referenced in this website is welcome to submit a written response. Such responses will be published in full, unedited, to ensure fairness and balance.
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